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Case Study
Seamless Tomorrow X Large IT Service Provider
In 2020, we partnered with Large IT Service Provider to upgrade their SAP systems with SAM.
60%
Process automated
10k+
Requests created in a year
1 minute
Average time spent to submit a request
90 man-days
Total savings for key user effort
Large IT Service Provider was able to automate a large part of its processes including Compliant roles and Mass requests through SAM. We deployed SAM on S4 HANA PLM systems, providing only position-based assignments without allowing users to select roles. Due to SAM’s easy-to-use UI, it became easier for employees to request access from their desktops, it also eradicated any cost for training. Large IT Service Provider savings for man-days were expected to double in 1 year.
How does SAM help in day-to-day activities?
Scenario
A leading automobile manufacturing company has recently closed a big order with an OEM for some critical equipment.
Blockers
The manufacturing company’s POC needs regular updates on the delivery status and continues to follow up with OEM’s sales POC. Sales POC has to check with the delivery team for updates, which unnecessarily elongates the update process. This leads to a poor customer experience while eating away at sales bandwidth.
Solution
Our digital AI assistant directly connects with the OEM’s manufacturing ERP system. It provides complete transparency to the customer on the order status in real-time, without depending on the sales or delivery team. For the OEM, it reduces operational effort and frees up sales bandwidth for more strategic tasks while improving the lifetime value of customers. For the customer, it enables better forward planning.
Scenario
Leading pharma company streamlines access management
Blockers
The client had a complex SAP landscape with over 30 SAP systems, and a mix of on-premise, SAP cloud, and private cloud. There were 1300 Key Users for just SAP access requests. As the industry has high compliance requirements, access management was critical as well as cumbersome
Solution
We implemented a digital AI assistant that understands policies, identities, and authorizations. The solution offers a common Front end for Access and Identity Management services and non-SAP Applications as well. It can automatically search for the best-suited and most compliant role for a user and send it for approval. It enabled compliant access and easy role search for any user in the business. It was able to automate 50% of the process for over 1500 access-related tickets monthly.
Scenario
A global IT services company working with multiple vendors across various marketing engagements.
Blockers
Vendors often need visibility on PO approval processes and the status of invoice payments. This forces the company to employ a large pool of finance accounting associates. Despite the huge operational costs that the company incurs, vendors still don’t get proper visibility due to manual delays.
Solution
Our automated solution directly connects with the company’s accounting software. It provides complete visibility to the vendors on the status of POs and invoice payments. In turn, the company is able to better utilize the freed-up resources for other strategic tasks.